Our referral intake call center is open 24/7 and is located in the United States and staffed by our own employees, many of whom are bilingual. (We don’t outsource our call center operations and there are no translation fees.)
Medically savvy intake specialists get the case moving in the right direction, right away. We pride ourselves on responding to referrals within two hours. That’s a two-hour confirmation, compared to the two-to-seven days that many payers have to wait. We get injured employees into the right hands right away and quickly provide claims managers the data they need to guide treatment and set reserves.