DME – Home Modification

General Responsibilities

This position requires attention to detail.  The Home Modification Coordinator will be responsible for keeping projects on schedule and stakeholders regularly informed, Identifying and communicating scope details as necessary to stakeholders and mitigate potential deviations, Communicating timelines, approval expectations, and project progression to leadership and stakeholders on the end-client side. 

Essential Duties

  • Demonstrates excellent customer service, and respect for customers, co-workers, and management.
  • Work closely with referral source, injured worker and provider to ensure appropriate service is rendered in specified time frame.
  • Develop Scope of work for vendor/contractor based on carrier specifications
  • Outline scope and cost to carrier for review based on their account instructions
  • Develop and manage a detailed project schedule and work plan
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
  • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Utilize Software and tools including teleconnect to monitor and record project
  • Ensure DME billing is accurate by providing pricing to Billing Department.
  • Appropriate use of telephone, email, and instant messaging
  • Take DME referrals as needed.
  • Work closely with referral source, injured worker and Modification provider to ensure appropriate work is completed
  • Ensure customer satisfaction by contacting injured worker and referral source.
  • Ensure billing is accurate by providing pricing to Billing Department.
  • Coordinate specific work tasks with other personnel within the office as needed to ensure the smooth and efficient flow of information.
  • Respond to inquiries relating to his/her particular area within given timeframes and within established policy.
  • Answers all phone calls and emails related to modification requests inquiries.
  • Manages all requests related to architectural modifications
  • Sets appointments to meet with carriers, IW, vendors, and attorneys as related to modifications
  • Ensures accuracy of all modification requests prior to Modification
  • Requests proof of permit completion as necessary.
  • Assists with Customer Service Queue and Online Chat
  • Updates homeowner contact information and turnover.

Standard Requirements

  • Supports the Mission, Values and Vision of Home Care Connect.
  • Knowledgeable of injured worker’s rights and ensures an atmosphere which allows for the privacy, dignity and well-being of that injured worker.
  • Supports, cooperates with, and implements specific procedures and programs for:  
  • Confidentiality of all data, including injured worker’s demographics, employee and operations data.
  • Quality Assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
  • Supports and participates in common teamwork:
  • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.
  • Uses tactful, appropriate communications in sensitive and emotional situations.
  • Follows up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems and concerns.
  • Promotes positive public relations with co-workers, referral sources and DME providers.
  • Completes requirements for in-service training, acceptable attendance, and dress codes including personal hygiene, and other work duties as assigned.

Other Duties

Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.

Basic Qualifications

Education/Training: A high school diploma and some college credit and/or experience.

Skill(s): Proficient reading, writing, grammar, and mathematics skills; knowledge of medical terminology; good interpersonal relations and communicative skills; moderate PC skills with emphasis on accuracy; good organizational skills.

Experience: Health Care, Home Modification, construction and/or Property Adjusting experience preferred.

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